How to think about end-to-end UX- for Product Managers and UX Strategists

Customer experience is product experience.  I speak for my customers/clients. At least, that’s what I have been doing for years to improve the product experience. I do not actively lookout for experience gaps but if they are obvious, I make it a point to show where a business/product is going wrong- call it bad UX. It’s easy to understand the explicit …

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